Terms & Policies

These terms and conditions outline the rules and regulations for the use of Creative Visibility's Website and the provision of our digital marketing, SEO, and web design services. By accessing this website or engaging our services, we assume you accept these terms and conditions. Do not continue to use Creative Visibility if you do not agree to take all of the terms and conditions stated on this page.

1. Services & "No Lock-in" Contracts

Creative Visibility provides digital marketing services, including but not limited to Web Design, SEO, and Paid Media management. As part of our "Radical Honesty" and "No Lock-in" policy, monthly marketing retainers are operated on a month-to-month basis.

• Cancellation: You may cancel monthly services at any time. However, a standard written notice of 30 days is required to halt billing and pause ongoing campaigns safely.
• Web Build Timelines: We work in agile sprints. Timelines provided are estimates based on prompt client feedback and asset delivery.

2. SEO & Performance Disclaimer

While Creative Visibility employs industry best practices, data-driven strategies, and a high standard of care to achieve the best possible ROI, we do not guarantee specific rankings on search engines (such as Google) or exact cost-per-click metrics. Search engine algorithms change frequently and are outside of our direct control.

3. Payments and Billing

• Setup Fees: Any outlined setup fees for web design or marketing campaigns must be paid upfront before project commencement.
• Monthly Retainers: Ongoing services are billed monthly in advance.
• Late Payments: Failure to pay invoices within the agreed terms (typically 7-14 days) may result in a suspension of services, pausing of ad campaigns, or temporary removal of hosted websites until accounts are settled.

4. Refund Policy

Due to the bespoke nature of our digital services, payments for work that has commenced are generally non-refundable — this includes linking a domain, beginning website creation, sending preview designs, or conducting strategy research. By engaging our services and remitting payment, you acknowledge that you are compensating us for our time, expertise, and allocated resources. Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law, including consumer guarantees that services be provided with due care and skill.

5. Intellectual Property & Ownership

Upon final payment and project completion, the client assumes full ownership of the final website design, content, and developed assets. Creative Visibility retains the right to use completed projects, designs, and case study data (excluding highly sensitive business data) for our own promotional portfolio and marketing materials.

6. Client Responsibilities

The success of digital campaigns and website builds requires collaboration. Clients agree to provide requested materials (e.g., branding assets, specific textual content if required, domain access) and timely approvals. Delays in client feedback may shift delivery deadlines.

7. Authorised Account Access

Some services require us to access accounts owned by the client — for example Google Business Profile, domain registrar and DNS settings, website hosting, Google Ads, or Meta (Facebook/Instagram) Ads Manager. In relation to such access:

• The client authorises us to access and make changes to these accounts solely for the purpose of delivering the agreed services.
• All accounts, and the data within them, remain the property of the client at all times. We will hand back or remove our access promptly when the engagement ends.
• Wherever possible, access should be granted via the platform's official manager/delegation features rather than password sharing.
• We are not responsible for actions taken by third-party platforms (such as account suspensions, policy changes, or outages) except to the extent caused by our failure to exercise due care and skill.

8. Paid Advertising Services

Where we manage advertising campaigns on platforms such as Google Ads or Meta Ads Manager on the client's behalf:

• Ad spend is separate from our fees and is paid by the client directly to the advertising platform via the client's own billing method, unless otherwise agreed in writing.
• The client is responsible for ensuring their business, offers, and landing pages comply with each platform's advertising policies; we will advise on compliance but final responsibility rests with the account owner.
• Campaign performance depends on factors outside our control (auction prices, competition, platform algorithms) and specific results are not guaranteed, consistent with Section 2.

9. Revisions & Scope

Website build projects include two (2) rounds of revisions to the agreed design. A "round" means one consolidated set of feedback provided by the client in a single communication. To keep projects on schedule, we ask that all feedback for a round be provided together rather than in multiple separate messages.

• Additional revision rounds beyond those included are available and will be quoted before any further work commences.
• Changes that expand the agreed scope (e.g. additional pages, new features, or redesigns of approved sections) are not revisions and will be quoted separately.
• Minor content updates after launch are covered under an active monthly maintenance plan, subject to fair use.

10. Cancellation & Offboarding

When an engagement ends (following the 30-day written notice described in Section 1), offboarding proceeds as follows:

• Final billing: Services and billing continue through the 30-day notice period. All outstanding invoices must be settled before handover of any files, accounts, or access.
• Handover: Once accounts are settled, we will provide the client with their website files, content, and access to any accounts held on their behalf (e.g. domain, Google Business Profile, analytics) within seven (7) days.
• Hosting wind-down: Where the website is hosted on our infrastructure, it will remain live for thirty (30) days after the engagement ends, after which it may be taken offline unless alternative arrangements are made.
• Keep-alive hosting: Clients who wish to keep their website live without ongoing services may opt into a hosting-only plan at our then-current rate.
• Access removal: Our access to client-owned accounts will be removed at offboarding, and we recommend clients rotate any passwords that were shared with us during the engagement.

11. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Creative Visibility shall not be held liable for any indirect, incidental, or consequential damages (including loss of revenue, profits, or data) arising out of your use of our website or services. Our maximum liability in relation to any services rendered shall not exceed the amount paid by the client to Creative Visibility for those specific services in the preceding three (3) months.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Victoria.

If you have any questions about our Terms and Conditions or Privacy Policy, please contact us at contact@creativevisibility.com.